Return and Refund Policy

At Gideon Fits, we strive to ensure your complete satisfaction with your purchase. If you are not fully satisfied with your order, please review our return and refund policy below.

1. Returns

• Eligibility for Returns: We accept returns only if the product is defective, damaged, or not as described. To be eligible for a return, you must contact us within 7 days of receiving your order.

• Return Process: To initiate a return:

  • Contact our customer service team.
  • Provide your order number and a brief description of the issue with the product.
  • Once your return is approved, we will guide you through the return process.

2. Refunds

• Refund Process: After we receive and inspect the returned product, we will notify you via email regarding the status of your refund. If approved, your refund will be processed within 14 days of receiving the returned item.

• Payment Method: As we operate on a cash-on-delivery basis, refunds will be issued in cash at the time of return pickup. Please ensure that the person receiving the return is available to accept the refund.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Products that have been used or worn.
• Items that are not in their original condition, are damaged, or have missing parts not due to our error.

4. Exchanges

Currently, we do not offer exchanges. If you would like a different product, please return the original item following our return process and place a new order.

5. Shipping Costs

• Customers are responsible for any shipping costs associated with returning products unless the return is due to an error on our part (e.g., sending the wrong item).

6. Changes to This Policy

We reserve the right to update this Refund and Return Policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

7. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at: [email protected]